Security & Compliance Policy

OVERVIEW

Swiv.ai is committed to maintaining the highest standards of security, privacy, and regulatory compliance. This document outlines our approach to protecting customer data and ensuring adherence to applicable regulations and industry standards.

SECURITY FRAMEWORK

Infrastructure Security

• Multi-layered cloud security architecture
• Data encryption in transit (TLS 1.3+) and at rest (AES-256)
• Network segmentation and DDoS protection
• Regular security assessments and vulnerability management

Application Security

• Secure development lifecycle (SDLC) practices
• Static and dynamic application security testing
• Regular penetration testing and code reviews
• API security controls and rate limiting

Access Controls

• Regular access reviews and audits

DATA PROTECTION & PRIVACY

Data Handling Principles

• Data minimization: Collect only necessary data
• Purpose limitation: Use data only for stated purposes
• Retention management: Automated deletion policies
• User control: Access, modification, and deletion rights

COMPLIANCE & CERTIFICATIONS

Security Certifications

• SOC 2 Type I: Planned
• SOC 2 Type II: Planned
• ISO 27001: Planned
• PCI DSS: Planned

Industry-Specific Compliance

• Healthcare (HIPAA/HITECH): Planned
• Financial Services: Planned

OPERATIONAL SECURITY

Security Operations

• 24/7 security monitoring and threat detection
• Security Information and Event Management (SIEM)
• Threat intelligence integration
• Automated incident response capabilities

Personnel Security

• Background verification for all personnel
• Regular security awareness training
• Insider threat monitoring
• Privileged access management

INCIDENT RESPONSE & BUSINESS CONTINUITY

Incident Response Process

1. Detection and analysis
2. Containment and eradication
3. Recovery and restoration
4. Post-incident review and improvement

Breach Notification

• Customer notification within 72 hours (where required)
• Regulatory notification in accordance with applicable laws
• Documentation and reporting procedures

AUDITING & MONITORING

Continuous Monitoring

• Real-time security monitoring
• Compliance monitoring and reporting
• Performance and availability monitoring
• Comprehensive audit logging

Regular Assessments

• Quarterly internal security assessments
• Annual third-party security audits
• Regular penetration testing
• Continuous vulnerability scanning

THIRD-PARTY & VENDOR MANAGEMENT

Vendor Security Requirements

• Comprehensive security assessments
• Mandatory security clauses in agreements
• Ongoing monitoring of vendor security posture
• Joint incident response procedures

LEGAL & REGULATORY COMPLIANCE

Emerging Regulations Planned

• AI and machine learning governance
• Algorithmic transparency requirements
• Ongoing monitoring of regulatory developments

RESPONSIBILITY MODEL

• Regular security assessments and updates

Customer Responsibilities

• Proper configuration of account settings and access controls
• Secure management of authentication credentials
• Appropriate use per Acceptable Use Policy
• Compliance with applicable regulations for customer data
• Reporting suspected security incidents

DISCLAIMERS & LIMITATIONS

Service Availability Disclaimer

Security Limitations

No system can guarantee complete security against all potential threats. While we implement comprehensive security measures, we cannot warrant that security measures will prevent all unauthorized access, use, or disclosure of information.

Compliance Disclaimer

Compliance statements reflect current implementation status and ongoing efforts. Compliance requirements may vary based on specific use cases, jurisdictions, and evolving regulations. Customers are responsible for determining whether our services meet their specific compliance requirements.

Limitation of Liability

Third-Party Disclaimer

We are not responsible for the security practices or content of third-party services, integrations, or websites that may be accessed through or in connection with our services.

CONTACT INFORMATION

Security Inquiries

Email: security@swiv.ai

Response Time: 24 hours during business days

Vulnerability Reporting

Responsible Disclosure: security@swiv.ai

Please do not disclose vulnerabilities publicly until we have had reasonable opportunity to address them.

Compliance Inquiries

Email: compliance@swiv.ai

For compliance questions, audit requests, or regulatory inquiries.

Emergency Contact

For urgent security matters outside business hours, indicate "URGENT SECURITY MATTER" in email subject line. Security email monitored 24/7 for urgent issues.